Complaints Procedure
If something’s not right, I want to know. Here’s exactly how to raise it and what happens next.
1
Tell me first
Email complaints@easy-mortgages.co.uk, call 023 9355 2850, or use the form below.
I aim to resolve most complaints within 3 working days.
2
Not resolved? Contact my network
Mortgage Intelligence handles unresolved complaints.
Email compliance@experiencemi.co.uk
Call 0345 130 7446 (option 6)
Write to: Complaints Department, Mortgage Intelligence, 4th Floor, Roddis House, Christchurch Road, Bournemouth, BH1 1LG
3
Still unhappy? The Ombudsman
You can refer your complaint, free of charge, to the Financial Ombudsman Service within 6 months of our final response.
Email complaint.info@financial-ombudsman.org.uk
Call 0800 023 4567
Write to: Financial Ombudsman Service, Exchange Tower, London, E14 9SR